The global outage that occurred on Thursday, July 18th sent shock waves through the aviation industry, bringing the travel industry to a halt and leaving many passengers confused and frustrated. Recent computer outages have impacted a wide range of industries, with global implications leaving airlines struggling to recover from the devastating effects.
With significant flight delays and cancellations, there are many challenges to overcome as the world begins to recover. One airline on the front lines of refunding loyal customers is taking action on the state of the aviation industry. Here’s what passengers need to know about Delta issuing travel tickets and whether they can take advantage of the benefit.
Delta power outage recovery
Since the outage last week, Delta Air Lines seems to be struggling to deal with the complex issues. The Microsoft-related CrowdStrike update outage has yet to be resolved. Delta Air Lines is trying to resume operations, but several issues continue to hinder its plans. Delta Air Lines has had to deal with a wave of flight cancellations. Already, Delta Air Lines has had to cancel more than 3,500 flights.
The initial problem the airline faced was having such a large outage occur during the busiest travel weekend of the summer. The increased bookings have prolonged the time it takes to recover. Thousands of passengers have been left in limbo and in need of assistance. As a result, the airline’s ability to accept passengers again has been somewhat limited. Those affected will be happy to hear that Delta has been issuing travel vouchers since this inconvenient discovery.
How the voucher works
Delta Air Lines’ travel voucher benefits are only available to certain passengers affected by the outage. Travelers who have to change their itineraries due to cancellations can use the voucher. Delta Air Lines’ travel vouchers are also time-limited and must be used by the end of the month. This will allow people to get to their destinations as quickly as possible.
Customers can only rebook their flight once. The travel waiver gives passengers a chance to get the price difference waived for the new fare. If they rebook their trip before July 28, they will benefit. However, one caveat is that Delta cannot cover the cost if a traveler simply books a first-class ticket. For example, if the previous (canceled) flight was a basic economy fare, passengers can book a new flight with the same cabin type.
