Subject: An important message about Astro for Business
Dear Astro for Business customer,
At Amazon, we’re always looking to invent new solutions like Astro for Business to better serve our customers. While we’re proud of what we’ve built, we’ve made the decision to end support for Astro for Business to focus on building Astro, the best robot for the home.
In the coming weeks, Amazon will fully refund all Astro for Business device purchases to the original payment method. If your original payment method is no longer on file or has expired, we will credit your Amazon account with an amount equal to the amount you paid. You do not need to take any further action to receive your refund.
We’re also adding a $300 credit to your Amazon account to help you find an alternative workplace solution, as well as an automatic invitation to the Astro Day 1 Editions program if you’d like to continue your Astro journey at home.
What this means for you:
On September 25, your Astro for Business device will no longer function and your personal data will be deleted from the device. All patrol or investigation videos recorded by Astro will remain available in your Ring app until your video storage expires or your Ring Protect subscription ends.
We encourage you to recycle your Astro for Business device and accessories through the Amazon Recycling Program. Amazon covers the costs associated with shipping and recycling your devices and accessories. To learn more about the Amazon Recycling Program and get your free shipping label, click here: https://amazonrecycling-us.re-teck.com/recycling/home.
If you are an Astro Secure subscriber:
On September 25, we will be discontinuing Astro Secure and your subscription benefits will automatically end. You will not be charged any Astro Secure subscription fees starting July 3, and you will receive a refund in the coming days for any unused prepaid subscription fees to the payment method associated with your Ring account.
If you have any questions, please feel free to contact customer service for additional information. Thank you for being an Amazon customer.
Sincerely,
The Astro for Business Team
