Hyatt’s Inclusive Collection is reaching a significant milestone as it marks one year since the launch of its innovative Confidant Collective platform. The suite of tools and resources designed for travel advisors has seen remarkable success and growth over the past year, solidifying Hyatt’s commitment to supporting travel industry professionals.
Since its launch, Confidant Collective has quickly established itself as the go-to resource for travel advisors, with over 30,000 professionals joining the platform. This powerful community has access to a wealth of tools aimed at helping them grow their business, including Confidant Learning and Confidant Rewards.
Education is a key focus of the platform, with approximately 20,000 travel advisors participating in Confidant Learning. The education initiative provides extensive resources to help advisors stay on top of industry trends and best practices.
Best Friend Reward
The Confidant Rewards program has also seen strong support, with over 30,000 advisors currently enrolled. The program allows travel professionals to earn points with every booking that can be redeemed for travel, cash and merchandise. Additionally, participants can be eligible for bonuses, giveaways and exclusive events, such as the upcoming Confidant Connect Live 2024.
In response to user feedback, Inclusive Collection has implemented a number of updates to enhance the Confidant Collective platform. These improvements include:
- Enhancements include the ability to view registered bookings and points history, improved export options, and a new hierarchical progress bar.
- Navigation and content have been improved, with dedicated sections for advisor travel, niche and group specialists, and the new TEN TOP series.
- Expanded resources include Advantage support for direct bookings, a social media influencer program and a centralized marketing materials hub.
Going forward, Confidant Collective plans to introduce further enhancements, including an improved password reset process, username recovery, and the ability to modify reservations submitted within 30 days of departure. Certified Confidants can also look forward to exclusive training sessions and VIP events later this summer.
As the travel industry continues to evolve, Hyatt’s Inclusive Collection remains committed to providing travel advisors with cutting-edge tools and resources. This commitment to innovation and support underscores the importance of travel professionals in today’s dynamic tourism industry.
For travel advisors looking to elevate their business and take advantage of extensive resources, Confidant Collective offers an unparalleled opportunity to grow and thrive through partnerships with the world’s leading hospitality brands.
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