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“My flight was from Goa to Delhi and there was a delay due to a server issue. The boarding pass was handwritten and my name was misspelled. I queued for around two hours (to receive the boarding pass),” a passenger stranded at Goa airport told PTI.
Akasa Airlines said some of its online services would be temporarily unavailable at Mumbai and Delhi airports. “Due to infrastructure issues with our service provider, some of our online services including booking, check-in and booking management services will be temporarily unavailable,” Akasa said in a statement.
“Currently, check-in and boarding procedures at the airport are done manually. Therefore, passengers who are planning to travel soon are requested to reach the airport early and check-in at the counter. We apologise for the inconvenience caused. Our team is working with our service provider to resolve this issue as soon as possible,” the airline added.
We are currently experiencing technical issues in providing updates regarding flight disruptions. Our teams are actively working to resolve this issue. We apologise for the inconvenience caused. We will update you as soon as the issue is resolved. We appreciate your patience and cooperation, SpiceJet said in a statement.
Air India Express said: “Due to a digital infrastructure issue, online and airport operations are temporarily affected for multiple airlines and airports globally. Please plan your travel and allow sufficient time for airport processing. We apologise for the inconvenience caused and appreciate your patience and patience during this time.”
An Air India passenger said the pilot had said in an in-flight announcement that the airline could not confirm passenger details or whether all passengers were on board.
Airlines around the world are also affected
Denver-based Frontier Airlines, a unit of Frontier Group Holdings Inc., was heavily affected. The company grounded flights for more than two hours due to the issue with the Microsoft service. Frontier resumed operations around 11 p.m. New York time and lifted the nationwide suspension of departures. The outage also affected reservations and bookings, affecting the airline’s reservation and check-in systems and the ability to obtain boarding passes.
Allegiant Air, a low-cost carrier that operates about 130 aircraft, also experienced disruptions. The company reported issues with reservations and bookings and is working to resolve those issues. Similarly, Sun Country Airlines Holdings, a leisure airline that operates about 50 aircraft, reported a “global outage” but did not identify which vendor was responsible.
Microsoft’s status page indicated that Azure cloud and Microsoft 365 services continued to have issues, particularly in the Central US region. “We’re aware of this issue and are working with multiple teams. We’ve identified the root cause,” Microsoft said. “We’re currently applying mitigations. The mitigations are applied across our resources in the region, so customers should see signs of recovery at this time.”
The Allied Pilots Association, which represents American Airlines pilots, reported that a Microsoft outage had taken its website offline. The incident compounded Frontier Airlines’ challenges, affecting its reservations and check-in systems, with knock-on effects on flights. Frontier operates a fleet of about 150 aircraft, according to Cirium.
The Federal Aviation Administration (FAA) also reported that Allegiant Air and Delta Airlines had grounded flights due to communications issues related to the outage.
Sydney Airport confirmed flights were continuing but some delays were expected into the evening due to a global technical outage affecting several airlines.
Berlin airport said air traffic would be halted until 8 a.m. GMT. At Britain’s Edinburgh airport, passengers were unable to use automated boarding pass scanners and were being checked manually, a stranded passenger told Reuters. European low-cost airline Ryanair warned of disruptions due to an IT problem, saying all airlines were affected.
This widespread disruption highlights airlines’ heavy reliance on cloud services for their operations and the widespread impact of technical issues within these systems.
